Our Policies

Medication Policy
• All medication requests need to be made within 72 hours of notice. There are no exceptions. For refills, you must call your pharmacy and ask them to send a request to us. If you are changing pharmacies or you a unique situation where you need written prescriptions, your request must be made in writing and with all the accurate pharmacy information included. This request is made by coming into our main office and filling out the prescription request form found at our front desk. You may also email your prescription request to prescriptions@mmrhealthcare.com. If you email your request, please be sure to include the correct pharmacy and prescription information.
 
Referrals
• Once you and your provider have determined a referral request, your provider will prescribe the referral for you with explicit orders. This will then be given to our in-house referral department. Our referral department will work on the request efficiently and expeditiously; soliciting the best specialist within the network and call you within 48 hours with your appointment date, time, and specifics. Once you have seen your specialist, your referral information will be placed in your medical records so that you and your provider can discuss any of the findings and recommendations during your next follow-up appointment. You may reach our referral department with any inquiries at (561) 364-8056 ext. 5 or by email at referrals@mmrhealthcare.com
 
Prepare for your first visit
Prior to your first visit, you must have all your new patient forms submitted to our front desk. You may do this in three ways.
- The first option is to download our patient portal app, Healow. Here you may set up your profile and add your medical history. This information will go directly into making your chart and will act as your new patient forms. This option allows you to skip the in-person drop off of your new patient forms and book an appointment with our available provider. However, please be ready with your insurance card and picture ID at your scheduled appointment.
- The second option is to visit our website and print out the forms found under Forms – Printable forms  (https://www.mmrhealthcare.com/index.php/forms/printable-forms). Once printed, fill out completely and turn the physical copy into our front desk. Please, also be prepared with your insurance card and picture ID. You may also e-mail your finished paperwork to our office at appointments@mmrhealthcare.com.
- The third option is to come pick up the new patient forms at our front desk. You may fill them out in our waiting room. However, you will not have your first appointment until your next visit when your medical records are up-to-date.
• Once you have turned in all new patient forms and scheduled an appointment with a provider, be prepared for your visit with a list of your medications and medical concerns you would like to discuss.
 
Patient Forms
• Patient forms can be found at mmrhealthcare.com under Forms. For new patients, visit the subtab Printable Forms for all materials needed to be turned in before your first visit.
 
Patient Portal
• Patients can access our official patient portal, Healow, by downloading the app from the Apple Store or Google Play. You may also access your patient portal by going to Healow.com. This portal will give you direct entree into your medical records, medicine tracker, appointment booker, and more. For more information on Healow, visit mmrhealthcare.com and navigate to the Patient Portal tab.
 
Same days Appointments
• MMR Healthcare does accept same day appointments. These appointments are available morning and afternoon but are limited. We strongly understand the need for your immediate non-emergent health concerns and wish to ensure that they are addressed as soon as possible by our team. For same day appointments, please call our front desk at (561) 364-8056 ext. #1.
 
After Hours Policy
• If you are experiencing a life-threatening emergency, please call 911.
• If you need MMR Healthcare during the evenings, weekends, or holidays, please call our LPN (licensed practical nurse) at 561-806-4920. If you do not receive a call back within a reasonable timeframe (10-20 minutes), please call back and leave another message indicating this is your second call. Please note our after-hours system in for urgent medical issues only. For all other issues regarding appointments, referrals, or prescriptions, please call during regular business hours and speak with the appropriate department.
 
Urgent Care Walk-In Clinic
• You can now visit us on the weekend if you have any non-life-threatening emergencies. Our clinicians will be waiting for you to address these health concerns. You may also call ahead to arrange an appointment or to ask any relevant questions you may have about your urgent care visit.
• Our Walk-In contact information:
o (561) 364-8056
o Saturday 9:00 am to 4:00 pm or Sunday 9:00 am to 2:00 pm
 
Volunteers 
• The Patient Volunteer Program is for anyone 18 years or older that would like to volunteer with MMR Healthcare to make the coordination of care more effective. To be a volunteer, you must first fill out the application form and the BAA form and turn it into our front desk. These forms are for security purposes and hold you accountable for keeping private any information you may come by while working at MMR Healthcare. You will also be asked to participate in a background check at the cost of MMR Healthcare. For more information, FAQ, and to get the application online, please visit MMRHealthcare.com and navigate to the Volunteer Program tab. To speak with our volunteer coordinator, Martha Perez-Mendez, call (561)319-3564 or email marthapm@mmrhealthcare.com.